Information Relating to Distance Contracts, Off-Premises Contracts and On-Premises Contracts in accordance with Schedules 1 and 2 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

  1. The main characteristics of the services are legal services which includes, but is not limited to, advice, both oral and written, preparation of documents, attendance in meetings, advocacy and representation.
  2. The identity of the trader is Canter Levin & Berg Limited.
  3. The geographical address of the trader is St. Nicholas House, Old Churchyard, Liverpool L2 8TX.
  4. The telephone number is 0151 239 1000.
  5. The email address is
  6. The trader is not acting on behalf of another trader.
  7. The trading address for consumers to address complaints is as at (3) above.
  8. The total price of our service is set out in our Costs Schedule which is attached to the letter provided to you at the outset of the matter and which sets out the basis of the contract between you and us.
  9. Any costs which cannot be calculated in advance (if applicable) are estimated and details of that estimate are contained in the Costs Schedule.
  10. This contract is not of a fixed duration and the total costs (or an estimate if applicable) is contained in the Costs Schedule.
  11. As the costs of any distance communication in conclusion of the contact are not other than at the basic rate then there is no further information required to be given.

The terms for payment of our fees to perform the services are upon receipt of an invoice or where required a payment on account of the services. Payment can be made online via our website at or by credit/debit card over the telephone by calling 0151 239 1000.

You have the right to cancel this agreement as set out in the Notice of Cancellation which you can access here:

Notice of Cancellation

In the case of cancellation, you will not have to bear any cost of returning goods.

If you exercise your right to cancel having already made an express request in writing for us to do the work urgently and before the cancellation period runs out then you are liable to pay us our reasonable fees for the work carried out up until you have cancelled the contract between us. Those reasonable fees will be based upon a proportion of the work carried out when compared to the full service we have agreed to supply to you. If the service has been fully performed at your request prior to you cancelling the contract with us, then you lose your right to cancel and you acknowledge that you have received notice of your loss of the right to cancel in these circumstances.

There are no circumstances where your right to cancel may be lost within 14 days of us giving you notice of your right to cancel except as set out in this agreement between us at paragraph (n) above or where we have supplied you with digital content before the end of the cancellation period and you have provided your express consent for us to do so and have acknowledged that your right to cancel has been lost. In these circumstances you will not benefit from a right to cancel.

We are under a legal duty to supply goods and/or services to you which conform with the agreement we have entered into with you for the supply of those goods and/or services as set out in the Supply of Goods and Services Act 1982.

If you have at any time questions about the legal service provided, then please contact the person named in the initial client agreement letter who will be dealing with your work.

Our work for you is governed by the SRA Standards and Regulations 2019 and a copy of this can be obtained from the Solicitors Regulation Authority from their website – – or by request from Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham B1 1RN.

This contract between us will continue until we have completed the legal services required, but in certain circumstances we cannot say how long that will take in which case the contract will continue until terminated in accordance with the agreement between us. Please see the section entitled Termination.

The contract between us has no minimum duration of your obligations but please refer to the section in this agreement which sets out your responsibilities and these continue as long as the agreement between us continues.

We may ask you to make a payment on account of fees and disbursements. These will be notified to you in advance with an explanation of why these payments are required. Payment on account of our fees will be held in our client account until such time as an invoice is prepared and delivered to you and at that time the money held on account will be transferred to us in payment of such invoice. Payment on account of disbursements will be held in our client account until we have discharged such disbursements and then the money will be transferred to us.

We do not provide digital content as part of our legal services.

Not applicable as we do not provide digital content.

If you have any complaint about our legal service, then please refer to the Section on Complaints for details of how to access our Complaints Procedure and details of the right to take up matters with the Legal Ombudsman.


Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us, Canter Levin & Berg, St. Nicholas House, Old Churchyard, Liverpool L2 8TX, telephone 0151 239 1000, email  of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email).

You may use this model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 Effects of cancellation

 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

  • 14 days after the day we receive back from you any goods supplied, or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

In the case of sales contracts in which we have not offered to collect the goods in the event of cancellation we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.